Terms & Conditions

Floral Bureau owns and operates www.floralbureau.com.
By using this website you are agreeing to the terms & conditions set forth below.

1. Prices

As flowers are subject to seasonal availability and price fluctuates beyond the control of Floral Bureau, prices might be changed at the discretion of Floral Bureau. We are not liable for any compensation to customer resulting from such changes.

In the event of any supply difficulties or if the flowers we have received from our suppliers do not meet our high quality standards, we reserve the right to substitute the flower with alternate produce of equivalent (or greater) value. Our professional florists will ensure that the ‘look and feel’ of the arrangement will be maintained.

In single-variety arrangements, variety will take preference over colour. For example, if we are out of ‘pink roses’, we will substitute another colour of roses instead of another flower.

2. Payment

All prices shown are in Indonesian Rupiah (IDR)

We accept payments via VISA, MasterCard, PayPal, and Internet Banking Transfer into our bank account for the following banks


We will process your order when your transaction is successful. We will send a payment confirmation e-mail to your registered e-mail account.


If you choose to pay using Internet Banking Transfer, you have 24 hours to confirm your payment or your order will be canceled. Payment confirmation must be done in our website to prevent our system deleting your order. Confirmation via Line / WA / SMS will not be accepted.

To help ensure that your shopping experience is safe, simple, and secure, all credit/debit card transactions on this site are processed using Midtrans, a secure online payment gateway that encrypts your card details in a secure host environment.

3. Delivery

We only deliver to areas within Surabaya.

Deliveries are between 12 to 5pm. On occasions, such as Valentine’s Day, Mother’s day, and Christmas, delivery window will be extended from 7am to 6pm.

It is highly suggested that you provide accurate recipient’s details and kindly give further instructions to assist our drivers to locate difficult to find addresses.

Sender is responsible for ensuring that the recipient or someone on behalf of the recipient is at the specified location to receive the delivery. The signature of the recipient or someone on behalf of the recipient shall be accepted as proof of delivery

In the event that no one is present to receive the arrangements, a redelivery surcharge of Rp 20,000 will be applicable (to the sender; see 3.4 Receipt of Deliveries). If redelivery is not made on the same working day or the next working day, please note that we will have to replace your order to ensure that only the freshest and the highest quality gifts are sent to the recipients. This order is chargeable at 20% discount off the original price.

Please call us immediately if you wish change your delivery address. Your change of address is not effective unless you receive a confirmation from us.

Neither we, nor any courier service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control; these circumstances to include but not be limited to any adverse weather conditions – such as typhoons, rainstorm warnings, earthquakes, flood, extreme winds, traffic congestion, obstruction of any private or public highway, riot, terrorism, act of God, or from any industrial dispute or strike.

4. Flowers Condition

We source our flowers from reputable fresh cut flowers supplier. Flowers used in our arrangements varies from local to foreign origins.

It is the responsibility of the recipient to care for the flowers correctly. Every Floral Bureau arrangements are accompanied with a Care Instruction Tag. Click here for more information.

5. Privacy Policy

Floral Bureau value your privacy and will never lease, rent, or sell your private information. As a part of the trade process, we collect yours and your recipient personal information such as name and contact details. When you browse our online store, we also automatically receiver your computer’s internet protocol (IP) address.

We imply that you consent to us collecting personal information and use it to complete your order. We also require this information for internal record keeping, understand our customers needs, and improve our products and services.

We may disclose your personal information if we are required by the authorities to do so or if you violate our Terms & Conditions.

To protect your personal information, we take reasonable precautions and follow industry best practice to make sure it its not inappropriately misused, accessed, or disclosed.

6. Cancellation, exchange, and refund

Cancellation and exchange are only possible before the purchase has been made. Purchased products are non-refundable under any circumstances.

7. Copyright

All photographs, writing, illustrations, and trademarks used on this website belong to Floral Bureau and the original creators. Contents in this website are protected under copyright, trademark, and intellectual property laws. Use without permission, unlawful sale or other actions prohibited by law are forbidden.

8. Variation

Floral Bureau reserve the right to supplement and amend the Terms & Conditions. We will post any changes on www.floralbureau.com and it is your responsibility as a customer to review the Terms & Conditions on each occasion you access this site. Changes will be effective immediately after the posting of any such change and all subsequent dealings between you and us shall be on the new Terms & Conditions.

In respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.

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